Keynote topics

The keynotes I deliver

My topics reflect my background in education and training mixed with enterprise and business development, from my life as a business owner. Over the last 26 years, I’ve learnt a thing or two about developing staff, businesses and enabling a growth mindset for success. If none of the following topics are a perfect fit for you and your event please drop me a line or call me with your requirements, I love a challenge so you never know.

Stretchy thinking – mindset for growth

To challenge how you think. How to avoid a closed mindset to growth and instead embracing “stretchy thinking”. Learn how your mindset causes barriers.

  • Explore how your mindset can cause you barriers
  • Identify ways you can adjust your mindset
  • Improve your stretchy thinking
  • Achieve significant improvements in confidence, willingness to give things a try and reduce negativity in the workplace.

Audience

Any member of your team can benefit from this, ideal for mixed audience of any age, level and ability.

Notes

Ideal as a keynote in the morning to improve engagement or after lunch as a rejuvenating interactive session.

Stretchy thinking – mindset for business growth

To challenge how you think about business growth and development. How to avoid a closed mindset to growth and instead embracing “stretchy thinking”. Learn how your existing mindset could be causing barriers to success.

  • Explore how the mindset of teams, individuals and leaders can cause barriers to growth
  • Identify ways we can all adjust our mindset to enable growth
  • Improve your stretchy thinking, what is it and how does it work in wide angle lens thinking.
  • Achieve significant improvements in confidence, willingness to give things a try and reduce negativity in the workplace.

Audience

Any member of your team can benefit from this, ideal for mixed audience of any age, level and ability.

Notes

Ideal as a keynote in the morning to improve engagement or after lunch as a rejuvenating interactive session.

Engaging for enterprise – Developing Enterprising Staff

You will learn the secrets and gain some simple tools on how to embrace enterprise at all levels within your organisation. This session will enable you to embark upon engaging staff in enterprise.

  • understand why staff need to be more enterprising for the long term success of your organisation
  • consider ways in which you can be enterprising with examples you can implement
  • Identify ways in which you can be more enterprising without risk
  • Inspire you to think like an entrepreneur to improve customer relations and increase profits

Audience

Any team member who could be more enterprising in their role.

Notes

This can be run as a session for senior / board members on how to implement enterprise in your organisation.

Empower your staff to WOW your customers

Inspire your staff to help grow a more profitable business with long lasting clients and repeat business. This session will challenge the mindset of staff to engage with your clients while benefitting the business.

  • An overview of the impact to customers and service users when staff are unable or unwilling to help.
  • How customers needs must be at the heart of decisions and delivery of goods and services to ensure their continued support.
  • Empowerment doesn’t work – let’s consider the truth around staff engagement, staff invovlement in decission making and it’s impact on customers.
  • How small actions can have big results and why they need to think more about the whole experience rather than sales and quick wins.

Audience

All levels of staff who work directly or indirectly with customers and service users.

Notes

A keynote which takes the traditional customer service talks and turns them on their head.